Common Zoom Audio Problems & How to Fix Them | IR

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Common Zoom Audio Problems & How to Fix Them | IR.Why is my audio not working in Zoom meetings? 

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Written by IR Media info ir. Download a PDF version of our Zoom guide: An essential guide for Zoom Enterprise Deployments [Ensuring Success at Scale] Common Zoom Meeting audio issues and how to fix them The most common Zoom issues that affect audio input and output are: Faulty microphone or speaker setup To start troubleshooting, check your audio settings, including: Ensuring you're not on mute Ensuring your speaker is turned on Increasing the volume Try using earphones or a different device Ensuring Zoom has permission to access your devices Zoom's help center can walk you through the troubleshooting steps in more detail.

Slow or unreliable internet connection Zoom video conferencing consumes a good deal of bandwidth. Join a test call to check your audio Before you start your meeting or conference, it's a good idea to check your video and audio settings. Ways to ensure better quality audio Many enterprise organizations are heavy Zoom users.

Professionalism is particularly important in this context. Common technical errors that occur time and again in virtual video conferences are difficulties with sharing the screen in Zoom, changing the background in Zoom , and problems with audio equipment.

There may be a number of reasons why other participants cannot hear you or why no sound is coming from the Zoom meeting. Typical error sources include:. Here are a few possible solutions. During a meeting, test your audio devices in the audio settings. Too much temporary data in the browser cache can cause blocked audio scripts on Zoom in rare cases.

To clear your browser cache , open the browser settings menu, and clear both the cache and the cookies. Check if the volume on your computer is muted or too low. To do this, click the speaker icon in the bottom right corner of Windows With macOS , you can also find volume control options via the menu bar or System Preferences.

Look to see if you can see an X next to the speaker icon. If so, activate the speakers using the buttons or by tapping the speaker icon. Check the volume using the volume buttons on your smartphone. If you habitually set your smartphone to silent or vibrate, check the audio profile on Android or iOS to see if the sound is turned on.

As simple as it sounds, rebooting often helps solve audio problems. So does the driver update get your Zoom audio back on track? If not, there are a few more fixes to try. You need to configure the sound settings on your computer properly before Zoom can access your speaker and microphone. An out-of-date operating system might trigger various weird issues including Zoom sound not working. For better performance and stability of Windows, make sure you check for the updates regularly.

Once done, restart your computer for the changes to take full effect, and you should be hearing the sound on Zoom normally. Have further questions or suggestions? In this case, the issue is probably in your speakers, so be sure to check your selected speaker source and the volume levels on your device. Make sure the correct speaker is selected if not, select the correct speaker. If you don't see the Join Audio option, double-check that the speaker icon in the top-left corner of the screen doesn't have an "x" next to it ; if it does, tap the icon to enable the speaker.

If the sound is getting through, but the quality is subpar, there could be a few things going on:. In some cases, it's best to ask everyone to check that they mute themselves when not speaking. That can help cut down on background noise, too. You may also need to ask people to mute one at a time so you can isolate the issue and have the person who is causing the audio issue fix it. If after troubleshooting your audio on your computer you still can't get it to work, the phone audio option is a great alternative.

In the Zoom window on your computer, select the caret next to the speaker. Select the Phone Call tab and follow the instructions to call into the meeting call one of the numbers listed, then enter your meeting ID and then your participant ID.